Why Utilize – Overview

Utilize is one of the fastest growing IT support companies in the country.

We’re growing rapidly because our clients recognise the flexibility of our service offerings and the abilities of our staff. The renewal rate for Utilize support contracts is in excess of 98% and we receive a high number of customer referrals.

Reasons to choose Utilize for your printer repairs include:

First-time fix

Our aim is to fix your problem on the first visit so our printer engineers carry an extensive range of high mortality parts and consumables as car stock.

Fixed fees

Our fees are inclusive of travel and labour. The only additional charge will be for parts and we always seek your permission before fitting. If we do not have the part on the day we will not charge for a return visit.

GPS vehicle tracking

This state-of-the-art system enables us to optimise our response times by always despatching the nearest available engineer who is carrying the right part.

Our dedication to quality

It is our commitment to the provision of excellent service that keeps our contract renewal rates high. We regularly review our internal systems and invest heavily in staff training and development. Utilize has maintained its Investors in People status for 5 years and has also been accredited with the ISO-9001 and ISO-27001 standards.

Access to a comprehensive range of resources

When you choose Utilize as your printer support partner, you also gain access to the following teams of engineers, trained to the highest levels by partners including Microsoft, Cisco and Sage.

All manufacturers covered