Why Utilize - Overview
Utilize is one of the fastest growing IT support companies in the country.
We’re growing rapidly because our clients recognise the flexibility of our
service offerings and the abilities of our staff. The renewal rate for Utilize
support contracts is in excess of 98% and we receive a high number of customer
referrals.
In recent years, Utilize has won a string of business awards including Havering
Business of the Year 2006 and Thames Gateway awards for Innovation (2007) and Staff
Training & Development (2005).
Reasons to choose Utilize for your printer repairs include:
First-time fix
Our aim is to fix your problem on the first visit so our printer engineers carry
an extensive range of high mortality parts and consumables as car stock.
Fixed fees
Our fees are inclusive of travel and labour. The only additional charge will
be for parts and we always seek your permission before fitting. If we do not have
the part on the day we will not charge for a return visit.
GPS vehicle tracking
This state-of-the-art system enables us to optimise our response times by always
despatching the nearest available engineer who is carrying the right part.
Our dedication to quality
It is our commitment to the provision of excellent service that keeps our contract
renewal rates high. We regularly review our internal systems and invest heavily in
staff training and development. Utilize has maintained its Investors in People
status for 5 years and has also been accredited with the ISO-9001 and ISO-27001
standards.
Access to a comprehensive range of resources
When you choose Utilize as your printer support partner, you also gain access to
the following teams of engineers, trained to the highest levels by partners including
Microsoft, Cisco and Sage.
- Printer & fax repair team
- Service desk team
- Field service engineers
- Network installation team
- Telecommunications team
- Application support team